Preet
Account Deletion Policy

Your data, your choice.

We believe you should have full control over your account and your data. This page explains what happens when you choose to delete your Preet account.

How to Delete Your Account

You can delete your account at any time directly from within the Preet app. No need to contact support or submit a form.

  1. Open the Preet app on your device.
  2. Go to your Profile tab.
  3. Tap Settings.
  4. Scroll down and tap Delete Account.
  5. Confirm your decision when prompted.

Once confirmed, your account is immediately deactivated and will no longer be visible to other users on the platform.

What Happens After Deletion

Preet uses a soft-delete system designed to protect you from accidental deletion and to comply with applicable data retention obligations.

Immediately Upon Deletion

  • Your profile is hidden and permanently removed from discovery and matching.
  • Your account becomes inaccessible — you cannot log in or recover it without contacting support within the grace period.
  • Your matches will no longer be able to message you or see your profile.
  • Active subscriptions are not automatically refunded upon deletion. Please cancel any active subscription before deleting your account.

90-Day Retention Period

After account deactivation, your personal data is retained for a period of 90 days. During this window:

  • Your data is not used for matching, discovery, or any active service.
  • No marketing or notification communications will be sent to you.
  • The retention period exists solely as a safeguard against accidental deletion and for legal compliance purposes under applicable Nepali law.
  • If you believe your account was deleted in error, you may contact us at support@preet.app within this 90-day window to request restoration.

Permanent Deletion After 90 Days

If the account remains inactive and no restoration is requested, all associated data is permanently and irreversibly deleted from our servers at the end of the 90-day period. This includes:

  • Your phone number, name, date of birth, and all profile information.
  • Your profile photos and any media you uploaded.
  • Your match history, conversations, and messages.
  • Your preferences, activity logs, and usage data.
  • Any stored device identifiers linked to your account.

Once permanently deleted, this data cannot be recovered under any circumstances.

Data We May Retain After Deletion

In limited circumstances, we may retain certain anonymised or aggregated data after the 90-day period for the following purposes only:

  • Safety and abuse prevention: If your account was banned or flagged for a serious policy violation, a minimal record may be retained to prevent re-registration and protect other users.
  • Legal obligations: Where required by applicable Nepali law or a lawful order, certain transactional records may be retained for the legally mandated period.
  • Anonymised analytics: Aggregated, non-identifiable usage statistics that cannot be traced back to you.

Contact Us

If you have any questions about account deletion or wish to submit a data deletion request directly, please reach out to us:

We aim to respond to all data-related requests within 7 business days.

This policy is effective as of June 2026 and applies to all Preet users. It may be updated periodically — any material changes will be communicated via the app.