Why does this matter?
Preet uses your phone number as your primary identity. Your account, matches, and messages are all tied to the number you registered with. If that number changes, you lose the ability to log in.
What happens to my data?
Your profile, matches, and message history are safe — nothing is deleted when your number changes. You just lose access until we link your account to the new number.
How long does it take?
Our team reviews every request manually to protect your account security. This typically takes 2–3 business days. We'll contact you at the email you provide.
How do we verify it's you?
We compare the details you provide against your account — your name, old number, and any other context you share. We may ask for additional verification if needed.
Important: We can only process requests where you still have access to the old number, or where you can provide enough account details to verify your identity. If your old number is completely unreachable, include as much context as possible in your request.
Submit a number change request
This request is reviewed by our team manually. Do not share OTPs or passwords with anyone claiming to be from Preet — we will never ask for them.